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not receiving text messages

  • 4 February 2023
  • 1 reply
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Sarah Meadows
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I’ve just switched from EE to ID last week no have not been able to send or receive text messages (unless it’s iMessage). 
 

when I put the SIM card in I didn’t realise I needed to register it. I’ve tried to do this since but it says sim already registered so that can’t be the issue. I’ve gone through all my settings and everything looks as it should be. 
 

Any ideas? 
 

thanks 

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Best answer by Kash 5 February 2023, 18:57

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Kash
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Userlevel 7
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Hi @Sarah Meadows,

Welcome to the Community!

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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