I have just received my new phone and SIM and am getting the message not registered on network when trying to make calls. I have went thru troubleshooting and no improvement. (airplane mode, restart but don't have another phone to try the SIM.). What next? Also is there anywhere I can find my new number to register on the app. Thanks.
not registered in network
Userlevel 7
+7
Hi
Welcome to the Community!
We’re aware that some customers were experiencing a network issue that was impacting some customer's ability to make and receive calls and use mobile data. The iD Mobile app was also unavailable for some customers, as it’s getting a high volume of users.
However customers who were experiencing issues connecting to the network should now find they are able to connect. If you're still facing issues, try turning your phone off and on. Due to a high volume of users, the iD app may be inaccessible for some customers.
Please let us know if you require further assistance.
Kash
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