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number change

  • 31 January 2024
  • 2 replies
  • 126 views
Robert Ward
Rank

My number should have changed over to my new phone with yourselves yesterday but still hasn't happened 

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Best answer by Lauren 1 February 2024, 15:46

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andewhite
Rank
Userlevel 8
Badge +9

Is your old provider’s SIM card still working, @Robert Ward? 

If yes, then your switch hasn’t happened yet.

If no, then perhaps there’s a problem with your switch to iD. Have you used the online iD Live Chat to speak to iD support about this? 

Lauren
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Userlevel 4
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Hi @Robert Ward, @andewhite is correct here, is your old SIM is still active, the PAC code either hasn’t been processed as it should have been, or there’s a delay. 

If your old SIM has deactivated, this sounds like a SIM issue, or a file exchange delay. This occurs when iD Mobile are waiting for the relevant files from your old network provider to complete the transfer.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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