Hello,
I brought my new phone on Sunday and requested the port from Vodafone to ID to happen today (Friday). After waiting all day and still only receiving texts/calls on my old phone I contacted ID to see what had happened. I was first told on the web chat that the port had been successful at 6pm but when I questioned that I can't receive any calls or texts on my new ID SIM and now the SIM from Vodafone has been deactivated I was then told ‘there were issues’. As you can't speak to anyone the chat function could not say what those issues were and how they could be resolved. I can call from my new ID sim which is showing my original/ported number but cannot receive any calls, iMessages or texts. In settings on my iPhone the phone is showing my original number but I can't receive any calls, it just won't ring through. Likewise on iMessage and FaceTime I just get the message ‘waiting for activation’. Trust me I have tried every option under the sun of turning on and off iMessage, resetting network settings, taking the SIM in and out again, turning the phone off for periods of time and nothing has fixed it. I am now left with a phone which I can't call, receive messages and even better cant login into WhatsApp as I need the SMS code, which as you guess I can't receive. Apparently the ‘technical team’ will contact me in 48 hours but I am very doubtful after the sheer lack of support this evening. Even trying to make an account on ID it says my ported number is not recognised but the ‘customer support chat’ said that my ported number was on my account so nothing is adding up.
Has any had similar issues and what was the solution to fix this. I am at my wits end and in the situation now where I literally cannot be contacted.
