| I’ve transferred my old phone number onto this new contract (EE - ID mobile). While doing this it has cancelled my old contract and has swapped my number over. But I now have 2 numbers, I can receive calls from both numbers being dialled in but when I ring out it rings from my new number, also I can’t send text messages either they end up failing. I want to keep my old number still but need to get rid of my new number I was given from ID. Thanks in advance |
+7
Hi
Welcome to the Community!
Firstly it’s worth trying a network reset. If that doesn’t work, please try the below:
If you are using an iPhone please ensure that the number is updated in the phone section along with Facetime and iMessage.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.
Also
* Go to Settings > Phone > My Number.
* Replace the temporary number you find there with your own number. use +44 instead of the first 0.
* Then tap Save.
If you have an android, please go to your settings and ensure that the number is updated under the my number section.
Kash
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