Question

Number stopped working after porting

  • 5 August 2023
  • 5 replies
  • 50 views
L
Rank

My old number ported over fine and I was able to make a call to it on the day, but ever since everyone is getting the This number is not available message, and when I check my network settings it says ID Mobile (temporarily unavailable). I work from home so it is vital I have a working phone, it's been out of service for a week now.

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @LilacDaffodil,

Have you tried restarting and then resetting the network settings in the device.

Let us know if this works.

Mohammed

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L
Rank

I have.tried, many times!!!

Tom
Rank
Userlevel 7
Badge +4

Hi @LilacDaffodil 

 

Is this with all people who call you?

 

How are texts?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

It's with everyone who calls. My network settings say temporarily unavailable for calls and texts. I've tried 3, 4 & 5G.

Tom
Rank
Userlevel 7
Badge +4

Hi @LilacDaffodil 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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