Question

number transfer

  • 11 September 2023
  • 4 replies
  • 32 views

Userlevel 1

Hi, I’ve come over from three today, my three sim stopped working as today is the transfer date so put my iD mobile sim in all good untill I got a text saying welcome to iD here is your new number. When I signed up I put a PAC code in so I could keep my original number?


4 replies

Userlevel 8
Badge +9

Have you tried the following @Jamie Greenley?

  1. Turn OFF your handset.
  2. Remove the SIM card and check it’s free from finger-grease and undamaged, etcetera.
  3. Wait for at least 30-minutes.
  4. Insert the SIM and restart your handset.

 

Userlevel 1

Hi, yup have tried that, still showing a new number instead of the number that should have been transferred over 

Userlevel 8
Badge +9

Does your iD account online show the number you transferred to iD Mobile @Jamie Greenley?

If your number transfer was schedule for today, sometimes it takes until 10pm for the transfer to be completed properly. 

Userlevel 7
Badge +7

Hi @Jamie Greenley,

Welcome to the Community!

As @andewhite advised it can take up until 10pm for the port to complete.

Has the number now ported over and working?

 

Kash

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Why iD Mobile?