I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.
Any help would be much appreciated, thanks.
Best answer by Lauren
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old mobile number hasnt been ported across
Userlevel 1
Userlevel 8
+9
Okay
If yes, then your switch hasn’t happened.
Maybe contact the support team about your switch, by using the online iD Live Chat service - if this doesn’t seem to be working, sometimes the following can help:
- Allowing popup windows in your web browser
- Using a different web browser
- Using an incognito / private window in your web browser
Otherwise, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter).
The advisers work until 8pm on weekdays.
Userlevel 1
Yeah, old service sim still works. I'll try and get in touch via social media tomoz to get it sorted.
Cheers pal 👍🏼
Userlevel 8
+9
Sounds like the requested switching date, when you joined iD Mobile, wasn’t properly processed at that time,
Userlevel 4
Hi
Let us know here if you need any further assistance in this and we’d be happy to send you a PM to resolve.
-Lauren
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