I recently moved over onto ID from Vodafone, and used transferred my old number onto the sim. It seemed to have worked but a few days later, my friends and family were receiving messages from my ICloud account. I looked into and and Google told me to change it in the ‘phone’ settings. When I try and input my old number it won’t save and reverts back to the new ID number. Can anyone help it’s extremely frustrating.
old number transfered to new sim but new number still existing on new device and cant change
Userlevel 8
+9
What handset are you using with your iD SIM card
Userlevel 8
+9
Okay
Good luck.
Userlevel 7
+4
Hi
We’d recommend the following;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with the above please retry with flight mode enabled and/or the SIM card removed.
We’d also recommend checking the number linked to your Apple/iCloud account directly with them to ensure the number is the correct one.
Tom
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