Question

oops something went wrong app update version 6.0.3

  • 29 April 2024
  • 8 replies
  • 78 views
M
Rank
Userlevel 1

oops something went wrong app update version 6.0.3

I am unable to used id Mobile latest update 6.0.3 29-04-2024

 

8 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Matthew Andrew 

 

Sorry to see this, are you still having this issue?

 

Have you tried clearing the cache and storage of the app?

 

Have you tried reinstalling?

 

At what stage does this happen?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Yes tried clearing the cache and storage of the app and uninstall and reinstalling the app

M
Rank
Userlevel 1

Still getting Oops… Something went Wrong…

Using Xiaomi Mi 10T Lite 

MIUI Global 14.0.1

Android Version 12

Please note it work 100% okay until you update to 6.0.3.

At what stage does this happen?

When I click on Enable notifications I get Oops...

Kash
Rank
Userlevel 7
Badge +7

Hi @Matthew Andrew,

Welcome to the Community!

Could you please try turning Wi-Fi or mobile data off and vice versa?

Do you have another handset that you can try login on and try on there?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Tried  turning Wi-Fi or mobile data off and vice versa 

Still not working

Tyler
Rank
Userlevel 3

Hey there @Matthew Andrew, sorry about that. The app and website are both still intermittent at the moment, and we’re still working to improve on these issues as soon as possible. If you're unable to login to the app, please try the website, and vice-versa, and if you still can't get on, we'd recommend to keep trying or retry later.

 

Please also ensure that you’ve tried logging in directly on this link:

 

https://my.idmobile.co.uk/login

 

Please can you confirm if you’re still having the same issues today?

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

I can login to https://my.idmobile.co.uk/login via desktop PC, But I can no longer use the app at Version 6.0.4

But can use the link using creating a link via chrome on my smartphone.

conclusion the Id Mobile version 6.0.4 onwards does not Work on Xiaomi Mi 10T Lite.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Matthew Andrew 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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