Question

pac code not working

  • 19 February 2024
  • 2 replies
  • 9 views
Kateb93
Rank

I'm trying to submit the form online to switch over my old number. 

I've inputted the details correctly, and haven't used this PAC code before. I didnt give this over at the time of purchasing the ID SIM .

 

What do I need to do to get it to work? I keep getting the same error message that my details have been inputted wrong.

I'm putting my last name in capital letters and the transaction code is correct. 

2 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Kateb93,

Welcome to the Community!

We hope that you managed to get your issue resolved.

If you still require assistance with your port, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
Rank
Userlevel 8
Badge +9

Okay @Kateb93, you can use the iD online Live Chat service and submit your PAC by speaking to a customer service advisor. 

Talk to an advisor at https://idmobile.co.uk/live-chat (via popup window in a browser). 

The advisors work until 8pm on weekdays (type “talk to a person” to avoid the 24/7 chat-bot). 

 

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