I began a new contract with ID just over a month ago.
I transferred my old number using PAC code which has worked however when I’m calling people the number that came with the new contract shows and I cannot receive any text messages to the number I have transferred.
I’ve tried in vain to talk to an advisor but have had no luck. This is a business phone and I’m losing customers!
Best answer by Lentil Northover
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+10
Hey
Glad to hear she was able to help.
Sounds like it could also be due to a partial port but we can raise to the TechTeam to look into if the new SIM does not fix it.
Mohammed
Hey Kash,
I managed to speak to someone via Facebook.
apparently it’s a problem with iPhone handsets. She’s very kindly sent me out a new SIM card with the the attached to it to see if that works. I will keep you posted.
+7
Hi
Welcome to the Community!
Can you confirm which handset you are using?
Is the correct number being displayed in your settings under ‘My Number’?
Kash
Live chat also doesn’t work- it’s just showing error codes
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