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PAC CODE NUMBER TRANSFER

  • 24 November 2023
  • 12 replies
  • 582 views
John Robert McNally
Rank
Userlevel 2

Good Morning:- Got a contract phone from Carphone Warehouse (Curry’s) on Wednesday 22/11/2023, they did all the paperwork & transfers for me. 

They received the PAC Code via email by 12:22 pm same day, and this would of been passed on to ID, from Carphone Warehouse, during completion of my order.

 

Looking At This Chart, I Thought My Switch Over Would Of Been “Thursday.”

Although ID Contract Shows My Switching Date As Thursday 23/11/2023

Give us your PAC by: Date you'll switch to iD:

Monday before 5:30 pm

Tuesday

Monday after 5:30pm to Tuesday before 5:30pm

Wednesday

Tuesday after 5:30 pm to Wednesday before 5:30 pm

Thursday

Wednesday after 5:30 pm to Thursday before 5:30 pm

Friday

Thursday after 5:30 pm to Friday before 5:30 pm

Monday

Friday after 5:30 pm to Monday 5:30pm

Tuesday
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Best answer by andewhite 24 November 2023, 15:57

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12 replies

John Robert McNally
Rank
Userlevel 2

Good Morning:- Got a contract phone from Carphone Warehouse (Curry’s) on Wednesday 22/11/2023, they did all the paperwork & transfers for me. 

They received the PAC Code via email by 12:22 pm same day, and this would of been passed on to ID, from Carphone Warehouse, during completion of my order.

 

Looking At This Chart, I Thought My Switch Over Would Of Been “Thursday.”

Although ID Contract Shows My Switching Date As Thursday 23/11/2023

Give us your PAC by: Date you'll switch to iD:

Monday before 5:30 pm

Tuesday

Monday after 5:30pm to Tuesday before 5:30pm

Wednesday

Tuesday after 5:30 pm to Wednesday before 5:30 pm

Thursday

Wednesday after 5:30 pm to Thursday before 5:30 pm

Friday

Thursday after 5:30 pm to Friday before 5:30 pm

Monday

Friday after 5:30 pm to Monday 5:30pm

Tuesday

  *****Still Not Received My Mobile Number Transfer******

andewhite
Rank
Userlevel 8
Badge +9

Sometimes the Currys staff don’t process everything correctly in-store. 

Have you been back to check in-store @John Robert McNally?

Does your old service provider’s SIM still work? 

John Robert McNally
Rank
Userlevel 2

Cheers andewhite.

 

Just been back to Curry’s, person was not really interested, said I should go onto live chat/or telephone, and contact ID.

Old Sim Not Working.

 

So I Will Now See What Happens Now On Live Chat & Phone.

andewhite
Rank
Userlevel 8
Badge +9

Cheers andewhite.

 

Just been back to Curry’s, person was not really interested, said I should go onto live chat/or telephone, and contact ID.

Old Sim Not Working.

 

So I Will Now See What Happens Now On Live Chat & Phone.

Unfortunately, I think if the store haven’t processed the new connection request correctly, that can’t be fixed by Live Chat. 

Doesn’t everyone working in Currys wear a beard, and come with 40-hours training?

Anyway, good luck @John Robert McNally.

 

John Robert McNally
Rank
Userlevel 2

Cheers andewhite.

 

Went ID Facebook/Messenger/Chat.

I Spoke To Toby:-

This Is Toby’ Answer:- 

***Hey there, I can see your port has been delayed for some unknown reason, and is due for today by 10pm currently. If it doesn't complete today, please let us know and we'll chase this up for you, thank you.***

andewhite
Rank
Userlevel 8
Badge +9

Perhaps another example of the online Live Chat lottery @John Robert McNally. 

Hopefully well before 10pm.
FYI, my switch was completed around 3pm, when I transferred my number to iD.

 

John Robert McNally
Rank
Userlevel 2

Cheers andewhite.

 

Went ID Facebook/Messenger/Chat.

I Spoke To Tyler:-

This Is Tyler, s’ Answer:- 

***Hey there, I can see your port has been delayed for some unknown reason, and is due for today by 10pm currently. If it doesn't complete today, please let us know and we'll chase this up for you, thank you.***

14:45 hrs - My Number Is Now With Me. = “Happy Days”

andewhite
Rank
Userlevel 8
Badge +9

Yes, happy days indeed.
Perhaps you’d be prepared to rate Currys in-store vs. iD Live Chat vs. iD Mobile social media (via Facebook Messenger) experiences @John Robert McNally? 

John Robert McNally
Rank
Userlevel 2

Yes, happy days indeed.
Perhaps you’d be prepared to rate Currys in-store vs. iD Live Chat vs. iD Mobile social media (via Facebook Messenger) experiences @John Robert McNally? 

I Will Tomorrow, As I Have Just Finished A Session Photo Editing

 

John Robert McNally
Rank
Userlevel 2

Got my new contracted ID mobile from Carphone Warehouse/Curry’s, Metro Centre, Gateshead.

Great Help From Max, he did everything to help me. =10/10.

ID Live Chat = (I Could Not Get Linked To Live Chat) = !!!

ID Community Help Hub, Excellent Response from “andewhite” = 10/10.

iD Mobile social media “Facebook” quick response /help from Tyler, PAC problem solved within a couple of hours. = 10/10

“Great ID Experience  = 10/10”

Tom
Rank
Userlevel 7
Badge +4

Hi @John Robert McNally 

 

Glad to see @andewhite could help you out here, thanks for the help, @andewhite.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
John Robert McNally
Rank
Userlevel 2

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