Question

PAC code submitted but phone hasn't switched yet.

  • 9 February 2024
  • 5 replies
  • 54 views
Y
Rank

How long should it take? Submitted it on Wednesday and today is Friday. Something has happened because the old network has been cut off. I now have two phones with no connection whatsoever. How long until ID is activated?

5 replies

andewhite
Rank
Userlevel 8
Badge +9

There’s currently a major network failure affecting iD Mobile, @yesiamrich - perhaps that’s why you’ve not got a network connection yet.

Anyway, the iD Mobile switching timeframes are: 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @yesiamrich,

Welcome to the Community!

Just checking if this is resolved and the port has completed?

It may be worth restarting the handset to see if that resolves the issue.

 

Kash

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Y
Rank

Nope. Still waiting since Wednesday. Network can't be down for 4 days surely?

andewhite
Rank
Userlevel 8
Badge +9

Have you restarted your phone, @yesiamrich?

Tom
Rank
Userlevel 7
Badge +4

Hi @yesiamrich 

 

Which network have you moved from?

 

With the recent outage there has been a delay with some ports from the O2 network which are being looked into by our team.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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