Question

PAC code submitted but phone hasn't switched yet.

  • 9 February 2024
  • 5 replies
  • 55 views
Y
Rank

How long should it take? Submitted it on Wednesday and today is Friday. Something has happened because the old network has been cut off. I now have two phones with no connection whatsoever. How long until ID is activated?

5 replies

Tom
Rank
Userlevel 8
Badge +4

Hi @yesiamrich 

 

Which network have you moved from?

 

With the recent outage there has been a delay with some ports from the O2 network which are being looked into by our team.

 

Tom

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andewhite
Rank
Userlevel 8
Badge +9

Have you restarted your phone, @yesiamrich?

Y
Rank

Nope. Still waiting since Wednesday. Network can't be down for 4 days surely?

Kash
Rank
Userlevel 7
Badge +7

Hi @yesiamrich,

Welcome to the Community!

Just checking if this is resolved and the port has completed?

It may be worth restarting the handset to see if that resolves the issue.

 

Kash

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andewhite
Rank
Userlevel 8
Badge +9

There’s currently a major network failure affecting iD Mobile, @yesiamrich - perhaps that’s why you’ve not got a network connection yet.

Anyway, the iD Mobile switching timeframes are: 

 

 

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