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PAC not working

  • 27 February 2024
  • 3 replies
  • 101 views
A
Rank
Userlevel 1

New to this iD mobile and starting to regret it. PAC code, name, mobile and transaction number submitted…comes back with errors … no call center

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Best answer by andewhite 27 February 2024, 16:03

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Ans Otonev,

Welcome to the Community!

Glad to hear that you managed to get this resolved.

Please get back in touch if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Thank you. I used Fb msg and a customer advisor helped me.

andewhite
Rank
Userlevel 8
Badge +9

Okay @Ans Otonev, if you’re trying to do this using the iD app, then perhaps try submitting your PAC online instead, at https://switching.idmobile.co.uk. 

If that fails, you can ask an iD customer adviser to process your PAC using the online Live Chat service or on social media. 

Chat at https://idmobile.co.uk/live-chat, via a popup window in your web browser. 

The advisers work until 8pm on weekdays.   

There isn’t an iD Mobile call centre.

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