Question

PAC "something went wrong"

  • 10 December 2023
  • 2 replies
  • 142 views
Ben Vandepeer
Rank

I have all the info to process my PAC and switch to my old number, when clicking enter I get "something went wrong" I've double checked my information is correct. What are my options s when this happens?

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Use the online iD Live Chat for support, and speak to a customer service agent.

Chat at https://idmobile.co.uk/live-chat (via popup window in a browser). 

The agents work until 6pm at weekends (8pm on weekdays). 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Ben Vandepeer,

Welcome to the Community!

We hope that you managed to get some assistance via Live Chat.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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