Solved

Phone call cut off and "Sorry your phone does not allow access to this number"

  • 16 January 2024
  • 4 replies
  • 59 views

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.

What is the solution please?

 

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Best answer by andewhite 16 January 2024, 16:29

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4 replies

Userlevel 8
Badge +9

There isn’t a solution currently, @ChickpeaCharlie32 - see the following topic:

You may need to use an old-fashioned landline service.

Userlevel 4
Badge

Hi @ChickpeaCharlie32, welcome to the community!

Apologies for the inconvenience caused. We’re aware that the outage impacted many customers. However, services should now be running as normal.

-Lauren

I’m not being funny but @andewhite what will happen when we’ve all given up our landlines?

Userlevel 7
Badge +7

Hi @ChickpeaCharlie32,

Our support teams are always fixing any issues as quickly as possible.

Unfortunately on some occasions some outages can take a little longer to fix than others.

If you have any issues, please let us know.

 

Kash

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