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phone not delivered and orderded 19/12/22

  • 9 January 2023
  • 1 reply
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Hi

Order reference- 124633292

Phone still not delivered despite confirmation of order 19th Dec 2022.

Text message received from DPD 22nd Dec 2022 to say it would be delivered that day. Phone not delivered. No card received and we have tried to track on DPD site it says driver unable to leave phone safe and parcel on its way back to Curry’s - parcel number REMOVED

 

Can you please advise when it will be delivered as payment has already been taken for actual phone and I am paying price plan or cancel contract. Can someone please contact me as soon as possible as this is not acceptable.

 

Thank you Claire Briggs

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Best answer by Mohammed 10 January 2023, 15:54

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Mohammed
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Userlevel 7
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Hey @BRIGGS2013,

For an order being sent back due to failed delivery, this is returned to our warehouse and often returned/cancelled.

DPD usually attempt 2 delivery attempts before this is done.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

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