Phone number hasn't ported, no chat available

  • 13 March 2024
  • 1 reply
  • 62 views

My phone number was due to port yesterday and it is still hasn’t as of this morning. I’ve had no communication from iD with any updates on the process or causes for delay, and the live chat option on their site is never available for me to speak to someone. Not a great start iD 😬

 

If someone could advise or if @iD Mobile could make contact with me please, that would be great


1 reply

Userlevel 7
Badge +7

Hi @Sarah Ann Murphy,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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Why iD Mobile?