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Pixel 6 Pro not working with ID mobile?

  • 26 October 2021
  • 38 replies
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Brentstarburst
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Userlevel 1

Pixel 6 Pro arrived today from Google, put my ID Mobile SIM in it....no signal. Put the SIM back in my Pixel 5a, all working.

Tried the wife's SIM card, she's also on IDMobile, not working.

Tried an EE SIM and a Vodafone SIM in the Pixel 6, all working fine.

IDMobile trying to fob me off on that the handset has an issue, that it's network locked. Google saying it's a network issue as it works with the other Sims.

Google do not sell network locked phones.

Anyone else get this? Or on Three/Smarty? (IDMobile use threes network)

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Best answer by rorymitchellster 27 October 2021, 10:49

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38 replies

R
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Userlevel 1

Hey. Security update on pixel 6 this morning. SIM card works now. Not sure if related or ID did a fix. All good now though - 5g as well. Pixel 6

 

 

 

 

M
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Userlevel 1

So after what seemed like an eternity to install a 75MB security file on my Pixel 6 Pro (that only popped up when the SIM card was added), I can confirm it’s working, although I’m not getting 4G like I do on my Pixel 5a.

4G is working - just took it’s time.

So I wonder if that was a Google issue, or a provider issue?

Yeah, sounds like a Google one if it was fixed via a firmware update, seems they didn’t add support for UK MVNO networks? Maybe they were always planning to roll it out before release but didn’t do so in time?

Brentstarburst
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Userlevel 1

Seems Pixel 6 isn’t yet on the list of supported devices from iD mobile? I imagine it’ll be sorted in the next few days but I don’t know why they’re waiting until 2 days before the official release date (when people always get devices early) to change this!

They're selling the damn thing! I bought a Pixel 5a, betting they don't support that but it works!

M
Rank
Userlevel 1

Have contacted Google Support about this but they don’t appear to think it’s a problem on their end. Have sent them a link to this discussion (especially the point about GiffGaff users facing the same issue) and will post here as soon as I get an update.

Kash
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Hi All,


We’ve been advised that Google released a new software update a few hours ago which has fixed the issue.

You should be able to update your software through the settings option, however you may need to perform a full factory reset for it to start working.

If you’ve tried the above and seem to still be having issues, please do let us know and we’ll get to the bottom of it.

I hope you are enjoying your new Pixel handsets.

You may want to take a look at our Community post HERE

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Brentstarburst
Rank
Userlevel 1

Hi All,


We’ve been advised that Google released a new software update a few hours ago which has fixed the issue.

You should be able to update your software through the settings option, however you may need to perform a full factory reset for it to start working.

If you’ve tried the above and seem to still be having issues, please do let us know and we’ll get to the bottom of it.

I hope you are enjoying your new Pixel handsets.

You may want to take a look at our Community post HERE

 

Kash

Thanks Kash.

 

I must say I spoke to 2 online chats yesterday who basically tried to tell me:

 - SIM Card fault

 - Handset fault

 - Device was locked to another network(?!)

I had to insist it was escalated up, but it was - hopefully - but very reluctantly. I wasn’t particularly impressed.

Ryan
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Userlevel 6
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I believe the link is now working on Kash’s reply, however the quoted replies still had the old link which have been updated too.

Here is it again. Please let us know if it works.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Emil
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Userlevel 6
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Hi everyone, 

In regards to the connectivity issues some of you are having, please ensure that your new Pixel 6 devices have been updated to the most recent software and operating system. 

Your new Pixel 6 device should say: 

Software: SD1A.210817.036

O/S Version: Android 12

Hope this helps.

Emil

iD Community Manager
D
Rank

Seems like maybe I'm a minority, but I'm still experiencing issues using mobile data on my Pixel 6 with iD.

Mostly the problems are with some apps, TikTok, Google Maps, Translate etc.

Seems to be intermittent, although did improve a bit since updating the phone though very much still a frustrating experience.

I read it could be caused by issues with 5G.

@iD what should I do? I bought the phone and contract together from Carphone Warehouse and have waited to see if the issue solves itself which hasn't happened yet

Ryan
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Userlevel 6
Badge +10

Hi @DCrouch,

We’re sorry to hear about those issues.

Have you tried the SIM card inside another phone to see if the data works fine with those apps?
If you have 5G in your area, do those apps work any better on 4G? You can change the phone to use ‘4G/LTE’ networks within the settings.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
D
Rank

Hi @Ryan,

Thanks for your suggestions.

I've tried my iD SIM in my old phone (Pixel 2 XL) and it worked fine and I tried yesterday to see if restricting to 4G worked and it didn't help.

Anything else I can try?

M
Rank
Userlevel 1

Facing exactly the same issue on my new Pixel 6! Tried two different iD Mobile SIMs (including a newly activated one) and they work on my old Pixel 3 XL, not on the 6.

R
Rank
Userlevel 1

Me too. Pixel 6. Temporarily unavailable message. Can only use wi-fi calling.

Partners EE SIM works fine

Brentstarburst
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Userlevel 1

Okay so this isn't just my handset!! Thank God it's not just me.

Theres clearly an issue but I don't know if it's with ID or Three in general. I'll try a Smarty SIM tomorrow!

 

 

Facing exactly the same issue on my new Pixel 6! Tried two different iD Mobile SIMs (including a newly activated one) and they work on my old Pixel 3 XL, not on the 6.

 

Brentstarburst
Rank
Userlevel 1

Me too. Pixel 6. Temporarily unavailable message. Can only use wi-fi calling.

Partners EE SIM works fine

Wifi calling is working. Voda and EE working. ID by itself NOT working

M
Rank
Userlevel 1

Seems Pixel 6 isn’t yet on the list of supported devices from iD mobile? I imagine it’ll be sorted in the next few days but I don’t know why they’re waiting until 2 days before the official release date (when people always get devices early) to change this!

M
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Userlevel 1

Forgot to link said list above: https://www.idmobile.co.uk/help-and-advice/approved-handsets

Mark Tolson
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Having the same issue with my Pixel 6, went to currys and got replacement sim and still not working. Partners o2 sim works fine.

Brentstarburst
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Userlevel 1

Having the same issue with my Pixel 6, went to currys and got replacement sim and still not working. Partners o2 sim works fine.

Someone on Reddit reported not working with Giff Gaff, someone else Saif O2 worked,  so I wonder if it's MVNOs not working..

WelshPaul
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Userlevel 8
Badge +6

How very odd! Has anyone got another MVNO SIM that they could try? E.g. GIFF GAFF, Voxi, Smarty etc...

WelshPaul
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I can't edit my post above…

I found this post:

https://community.giffgaff.com/d/33381341-5g-sim-in-pixel-6-pro

Brentstarburst
Rank
Userlevel 1

How very odd! Has anyone got another MVNO SIM that they could try? E.g. GIFF GAFF, Voxi, Smarty etc...

I should be able to try a Smarty SIM today.

I hope ID aren't doing something stupid like waiting for actual release day.

My daughter should be able to try Voxi today in her Pixel 6

WelshPaul
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I recommend that you all raise the issue with Google Support.

WelshPaul
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Userlevel 8
Badge +6

How very odd! Has anyone got another MVNO SIM that they could try? E.g. GIFF GAFF, Voxi, Smarty etc...

I should be able to try a Smarty SIM today.

I hope ID aren't doing something stupid like waiting for actual release day.

My daughter should be able to try Voxi today in her Pixel 6

ID mobile won't be stopping the device from registration on their network. This will be a firmware/carrier setting issue most likely. Google will need to push an update to fix it (I think).

WelshPaul
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Userlevel 8
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Well they will come the 28th and all the UK MVNO networks make contact with them! 🤣

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