Please Help me

  • 12 October 2023
  • 1 reply
  • 25 views
S
Rank

I have not used ID mobile Sim because it was just an extra sim that came with my new phone ages ago like 5 years ago I thought it was free but I never used that sim I just kept it but now it is lost but ID mobile keeps taking money from me even though I haven’t used that sim even once since the sim is lost I cannot create an account on ID mobile or I can’t call or get in though with ID mobile since I don’t know the sim phone number i cancelled the direct debit going from my bank account since I do not use this but I had a letter saying that this could affect my credit score but I have been paying £13 for 5 years every month for nothing because I have never used that sim please cancel this please ID mobile

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @SimpalS,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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