Network issue; can’t even use data for browsing
I have taken contract iPhone with ID mobile and there is no network for the sim everywhere. Still struggling more of the time to use data for browsing and some other times for calling as well. They says it’s 4G but am getting 2G. I can’t even cancel my contract because it’s been a month I purchased. So please anyone can tell me what to do.
+4
Hi
If you’re outside of your returns period you’d be subject to the final termination fee when leaving iD Mobile. If you plan to leave iD Mobile before your contracted term ends you’d be subject this fee.
Tom
+9
Okay
This is your early termination fee for ending your contract outside the cooling-off period and within the 24-month minimum term.
Do you need to keep the mobile number linked with the iD SIM card,
What will happen Direct debit
When I send INFO to 58075 they text my final bill 1567.79 what it means. Should I need to pay them fully if I want to cancel..could u please explain
+9
Tomorrow is the last day…it will be 30th day tomorrow. I bought it from carphone warehouse. I don’t want the network , I need the phone ….can I do like that. Is it possible to swap to another network with charging the ID network
You’d need to contact Carphone Warehouse (CPW) directly,
Unfortunately, the cooling-off period for purchases from CPW is only 14-days.
You only have 14 days if you bought it from Currys
https://community.idmobile.co.uk/returns-174/how-do-i-cancel-or-return-my-order-45154
Best speak to someone from iD to see if they can help further
Tomorrow is the last day…it will be 30th day tomorrow. I bought it from carphone warehouse. I don’t want the network , I need the phone ….can I do like that. Is it possible to swap to another network with charging the ID network
+9
Leaving during the minimum term is a grey area,
The iD terms & conditions (like all UK service providers) have numerous caveats regarding quality & reliability of their services.
Leaving with the first 14 days is your legal right. Everything else is down to the provider.
Sorry - yes, absolutely
There’s always an option to return the order item(s) during the cooling off period - and it’s 30-days for online purchases.
I guess in this case the cooling off period has expired.
There are only a few reasons you can cancel your contract. See https://www.moneysavingexpert.com/mobiles/how-to-cancel-phone-contract/&ved=2ahUKEwi8gP3bhL-EAxUL_rsIHQdwDOgQFnoECBAQAQ&usg=AOvVaw3DGWAeWnNS4_viUextmcXU
Leaving during the minimum term is a grey area,
The iD terms & conditions (like all UK service providers) have numerous caveats regarding quality & reliability of their services.
Leaving with the first 14 days is your legal right. Everything else is down to the provider.
+9
Unless iD Mobile offer you a goodwill gesture, you’ll have to pay the early termination charge, in full, if you want to move to another network,
Text “INFO” to 85075 to see your early termination charge, so you decide whether to switch to another network.
I have issue with sim network not phone. Phone it’s okay for me..I want cancel my sim network and want to move to another network. They charged for phone and sim network for 24 months. I don’t want to lose the 24 month payment for the sim I have paid through installment
So what to do now ..I saw the terms
+9
There are only a few reasons you can cancel your contract. See https://www.moneysavingexpert.com/mobiles/how-to-cancel-phone-contract/&ved=2ahUKEwi8gP3bhL-EAxUL_rsIHQdwDOgQFnoECBAQAQ&usg=AOvVaw3DGWAeWnNS4_viUextmcXU
Leaving during the minimum term is a grey area,
The iD terms & conditions (like all UK service providers) have numerous caveats regarding quality & reliability of their services.
How we will use the network till that time
There are only a few reasons you can cancel your contract. See https://www.moneysavingexpert.com/mobiles/how-to-cancel-phone-contract/&ved=2ahUKEwi8gP3bhL-EAxUL_rsIHQdwDOgQFnoECBAQAQ&usg=AOvVaw3DGWAeWnNS4_viUextmcXU
+9
I want to get off from the network as soon as possible l. Can you help me to… because it comes under phone contract
I’m just a forum member like you
If you’ve agreed a 24-month minimum term contract with iD Mobile, alas you’ll have to pay an early termination charge, should you end your contract during the minimum term.
Perhaps, when iD Mobile’s network partner (Three UK) turn off their 3G mobile network infrastructure, your mobile data experience will improve.
The 3G network is expected to be turned-off by end of 2024.
They told me to bought a new SIM card and reactivate. It’s all took more days. Who knows this will be disappointing sim network at all
No..it’s been 1 month
Are you within the first 14 days of your contract?
I want to get off from the network as son as possible l. Can you help me to… because it comes under phone contract
I bought it with contract with iPhone. Now one is helping me too.
+9
It’s been a month am struggling with this network. I have experienced a lot.
Perhaps the iD Mobile mobile network is NOT the best network to use in the main area(s) you use your iD SIM card,
The network is owned by Three, not iD, so done of your issues are our of their control. However they should be working with the network operator to get your issue resolved. They may also be able to offer compensation when there are outages.
It's is possible it's your phone or SIM? Have you tried anything to check these aren't the cause?
Hopefully someone from iD can let you know if they can escalate this.
It’s been a month am struggling with this network. I have experienced a lot.
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