Question

poor signal

  • 23 September 2023
  • 3 replies
  • 23 views
Terfel Jones
Rank

I have moved over from Smarty same carrier but the signal is very poor on a new samsungs23 same message on 3 signal say they are working on the mast for over a week now 

 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Terfel Jones 

 

I’m sorry to hear this, we rely on Three UK for our signal, this shouldn’t change between multiple provides who rely on the same signal. Have you tried the SIM card in another device?

 

Please could you let us know the postcode where you’re having issues?

 

Tom

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Terfel Jones
Rank

Postcode Ll595lr yes tried 2 handsets still poor signals 

Kash
Rank
Userlevel 7
Badge +7

@Terfel Jones,

We’re fixing an issue with our network in this area. Sorry for any disruptions this may cause. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual. We’re working as quickly as we can to provide you with a stronger network in your area. Status updates will be posted here. Last updated on 09:15 am 29 September 2023.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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