Question

Porting number over from Three not working

  • 26 December 2023
  • 4 replies
  • 37 views
W
Rank

I’ve purchased a iPhone 15 with ID and went through the setup. I tried porting over her old number from three but kept in getting and error. Can you help?

4 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Watermark 

 

What error are you getting?

 

Are you using the iD Mobile port form?

 

Does the transaction number you’re using begin with a 4?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
W
Rank

Hi I’m getting a a message just saying there’s an error and check the information. Ive done this and still receiving the error.

 

using your online form.

 

transaction code starts with a 2

W
Rank

Had a chat with online, and problem sorted

Tom
Rank
Userlevel 7
Badge +4

Hi @Watermark 

 

Glad to hear a chat to our team was able to help you out here.

 

Please let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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