Question

Problem with accessing online account

  • 1 December 2023
  • 1 reply
  • 21 views
M
Rank

I cannot access online account or upload app or contact with any support.

I am on monthly contract. I lost my phone. I need to disable sim card and order new one. 

 

thanks

maja

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @maja_e80,

Welcome to the Community!

I’m aware that we experienced an outage which has since been fixed.

Have you been able to contact anyone or report the handset lost via your account?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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