Question

problems porting number from o2 to id

filling out the online form, entering all details including pac code from o2, getting a oops something went wrong message

Userlevel 8

The online iD Live Chat team should be able to help process your PAC from O2 @Anthony Leyshon.

https://idmobile.co.uk/live-chat (via a popup window in your web browser)

The agents work until 8pm on weekdays.

no live chat pop up happening

Userlevel 8

Are you using a popup blocker or anti-malware package?

You can also contact iD support by sending a private message with Facebook Messenger, or an X (formerly Twitter) DM.

Userlevel 7

Hi @Anthony Leyshon

I’m sorry to hear this, does the transaction number used begin with a 4?

Please let us know if you still need any support and we can get in touch.

Tom

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