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Proof of IMEI having being blocked

  • 29 June 2023
  • 6 replies
  • 418 views
A
Rank

Hello,

I recently had to block my SIM card due to having lost my phone. I am all set up with my new SIM card however my insurance company are asking for proof that my IMEI number was blocked. Please could you advise how I go about getting this proof. 
 

many thanks,

 

ali

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Best answer by WelshPaul 29 June 2023, 11:30

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6 replies

WelshPaul
Rank
Userlevel 8
Badge +6

You need to speak to live chat and submit a request through them. You can access live chat by clicking here.

Tom
Rank
Userlevel 7
Badge +4

Hi @Ajgardner 

 

Please let us know if you still require assistance with this so we can get in touch and provide proof of blocking.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Hi Tom, help would be great :)

Tom
Rank
Userlevel 7
Badge +4

Hi @Ajgardner 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
timmsi1
Rank

I have the same problem, did you manage to get this resolved?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @timmsi1,

If the IMEI has been blocked, we can get a document sent out verifying that the IMEI has been blocked and what date/time it was done.

Let us know if you need us to PM you.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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