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Proof of Purchase required for repair.

  • 17 July 2023
  • 3 replies
  • 109 views
L
Rank

Hello, I am trying to find a proof of purchase that is needed to send off to repair to see if it is in warranty.

If anyone could help it would be great.

Thanks, Lauren

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Best answer by Mohammed 20 July 2023, 16:11

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lolli3105,

You won’t need a proof of purchase if you’re booking the device in for repair at your local Currys as we would be able to see the purchase on the system

If you mean you’re booking your repair in with the manufacturer, please let us know and we can PM you to arrange for this to be sent out.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Hi @Mohammed

Yes, I have booked a repair with manufacturer due to my warranty with yourselves expiring. I would like a proof of purchase emailed if possible so I can show the engineer when he collects my phone.

Lauren

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lolli3105,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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