Question

QR code on new phone set up not working

  • 17 March 2024
  • 2 replies
  • 43 views
TashaKelly
Rank

I have a new phone that was delivered today, and it asks for a QR code, I have scanned the code on the box and it says 'Wrong QR code'  ask your IT admin for the correct code...I have no idea what to do? I can't seem to get anyone on the live chat?

2 replies

Geluk
Rank
Userlevel 4
Badge

Persist with CHAT or send them DIRECT MESSAGE via social media.

Geluk
Kash
Rank
Userlevel 7
Badge +7

Hi @TashaKelly,
Welcome to the Community!

Which QR code are you referring to?

Can you confirm the make and model of the handset you purchased?

If you didn’t manage to contact the Live Chat Team, please let us know and we can help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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