Today I received 30 calls saying I had calkedcthem but phone shows no outgoing calls. The number seems to have been compromised. Can you help? This us really annoying. Can I change my number ASAP.
Please send me details as I can't launch live chat.
random calls
Userlevel 8
+9
Thanks have sent a DM on Twitter. Live chat page isn't launching ...
Userlevel 8
+9
Yeah, live chat can be unreliable at times.
😣
Seemingly so. What is everyone expected to do when their preferred method of contact is not working?
Userlevel 8
+9
The iD options are their live chat, facebook page or Twitter page.
The two social media platforms should work pretty much 100% of the time, it’s only iD’s live chat that’s problematic from time-to-time.
This customer support model seems to be standard across most UK MVNO businesses, which is one reason they’re cheaper.
Userlevel 8
+9
Thanks have sent a DM on Twitter. Live chat page isn't launching ...
This is another example of how frustrating iD support can be for customers, at times.
If you’ve logged-in to your iD Community account, using the Remember Me option, and then try and start a live chat, this message will appear.
You’ve got to be logged-out of your iD Community account in order to use live chat in the same web browser.
I imagine this happens a lot, because most people will be using a smartphone for the iD Community stuff and then can’t launch a live chat session - and to compound matters, iD are fully aware of this issue.
When you’re 100% online for help & support, this is not great.
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