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Re-activating SIM card after switching it off

  • 26 December 2023
  • 3 replies
  • 177 views
T
Rank
Userlevel 1

Hi,

I have de-activated my ID SIM card when I went aborad (outside EU) to avoid roaming charges.

Once back in the UK I have tried to re-activate it but I have not been successfull.

I have a MOTO G32 phone.

When I go in the SIM Cards menu, I have SIM SLOt 1 - ID Mobile Inactive.  I toggle the button to activate it but nothing changes.

In the Network settings, there is an entry that says “Mobile Network - Tap to activate ID mobile”.  I tap it but nothing changes.

The strange thing is that:

  • I put my wife’s ID mobile SIM into my phone and it all works well
  • I put my ID mobile SIM into my wife’s phone and it all works well

If I put both SIMs in the phone, only my wife’s SIM appears as active

It is only when I put my SIM in my phone that it goes wrong.

I have reset the Mobile set up and the baseband settings.  

I have not done a full factory reset because I am trying to avoid going through the whole reset and reload apps process.

Any help is appreciated.

Thank you

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Best answer by Tom 27 December 2023, 17:12

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Tipostrano 

 

Have you tried resetting network settings in the device?

 

For Android;

 

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

If the above doesn’t work, it may be worth picking up a replacement SIM card from your local Currys store and activating it at the below link;

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Alternatively, we can get in touch and have one sent out, however this may take longer.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @Tipostrano 

 

Glad to hear a replacement SIM card from Currys helped out with this one.

 

We'll leave this here so that if somebody comes across it, this might help them out.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Hi Tom, 

Thank you for your reply.

Yes i had already tried all the resetting of mobile settings and no luck.

I gave up and got a replacement sim card from Currys and i have activated and it's all working.

Is there a way to close this question so that i don't waste the time of helpful people?

Thank you again

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