Solved

Refuses to accept my password

  • 30 October 2023
  • 3 replies
  • 27 views
Mike Cooke
Rank

I am being asked for my e mail, mobile number, year of birth, and after giving the correct answers nothing happens.  Is there a fault somewhere?

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Best answer by Kash 31 October 2023, 17:07

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3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Mike Cooke,

Welcome to the Community!

Are you trying to register or reset your password?

If you are trying to reset your password are you sure that you have definitely registered?

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mike Cooke
Rank

I have no record of actually having registered although I might be wrong.  I thought that if I registered “again” then I would have got a message saying that this e mail address already exists, but I cannot even get that far.

Kash
Rank
Userlevel 7
Badge +7

@Mike Cooke,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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