Hi. I recently went abroad to Turkey and before I left the UK I turned roaming off and my mobile data and signal off completely relying on Wi-Fi in the hotel yet I have still been charged additional charges for texts and calls.
Best answer by WelshPaul
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+6
I turned roaming off and my mobile data and signal off completely
Please explain how you did this exactly?
I turned off the option here
+6
That doesn’t turn “signal off completely”, just mobile data. So, your phone connected to a foreign network and you proceeded to make/receive calls and texts and were correctly charged as a result.
Oh. I thought this would. Thanks for the reply. How would I avoid charges in the future? It’s not a big bill as it’s only £20 but I would like to avoid this in the future.
+7
Hi
Welcome to the Community!
You can set your cap to £0 so that we don’t charge you anything above your monthly bill.
Kash
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