roaming in tenerife

Do your calls and texts work while you’re in Tenerife, @Charlie Watts? 

What handset are you using with your iD SIM in Tenerife? 

There’s a good chance your iPhone hasn’t received the correct APN settings (for iD Mobile), from the iD roaming partner network in Tenerife, @Charlie Watts. 

With iOS 17+, there’s a config option “Settings > Mobile Service > Mobile Data Network”, where under MOBILE DATA, the value after APN should be “id” (lowercase). 

If this APN value isn’t “id”, your roaming mobile data won’t be available. To further complicate matters, the network profile iD Mobile provide for iPhone devices doesn’t allow the handset user to change their APN settings. 

Sometimes one of the following can help: 

1. Perform a NETWORK RESET (the procedure is explained in the iOS user guide).
2. Turn OFF your iPhone, remove the SIM card, wait at least 1-hour, then insert the SIM card and power ON your handset.

No I’ve tried everything, reset the phone, reset the network settings, taken the SIM card out etc. whenever data is on all I get is ‘3G’ flash off and on in the corner. Really disappointed as the reason I switched to ID was for roaming 

Hi @Charlie Watts,

Are you able to test the SIM in a different handset to check if it’s working?

Just to confirm roaming is enabled on the handset and your iD Mobile account.

Kash