Help!
I'm in NYC and cannot use my phones data unless there's WiFi. I'm using at&t network but have no Internet access. I've checked all my settings on phone and online account and roaming is positively set on.
I looked at relevant articles here and trued the suggested Access Point Names solution but the number of fields of data on my phone, galaxy J54, far outweigh the examples given.Â
Can I get some urgent assistance?
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+7
Hi
Welcome to the Community!
Roaming in USA is chargeable which means that you’ll need to have a cap in place.
It's easy to adjust your cap with the iD Mobile app or My Account online.
If it doesn’t work after increase the cap, please let us know.
Could you also click the three dots on the top right of the APN settings page and see if you are able to remove the profile and add new APN settings.
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Kash
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