I received my phone with the sim last week and my sim still isn't working and can't seem to get hold of any one to sort it out
Best answer by Kash
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Sim
Userlevel 1
Userlevel 8
+9
iD Mobile are online only for help & support.
How have you tried getting in-touch with the iD support team
Userlevel 1
iD Mobile are online only for help & support.
How have you tried getting in-touch with the iD support teamÂ
Threw live chat there doesn't seem to be a phone number so I can actually speak to someone
Userlevel 8
+9
iD are online only - there is no telephone support option
The main iD Mobile help & support channels are:
- Send iD a private message on facebook (using Messenger).
- Send a DM (direct message) to iD on Twitter.
- Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).
Out-of-hours messages on facebook, or Twitter, are picked-up when the social media team next start work.
Good luck
Â
Userlevel 1
iD are online only - there is no telephone support optionÂ
The main iD Mobile help & support channels are:
- Send iD a private message on facebook (using Messenger).
- Send a DM (direct message) to iD on Twitter.
- Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).
Out-of-hours messages on facebook, or Twitter, are picked-up when the social media team next start work.
Good luckÂ
Â
Thankyou I will give that ago thru fb as I'm have trouble even trying to chat to someone liveÂ
Userlevel 1
iD are online only - there is no telephone support optionÂ
The main iD Mobile help & support channels are:
- Send iD a private message on facebook (using Messenger).
- Send a DM (direct message) to iD on Twitter.
- Chat online at https://idmobile.co.uk/live-chat - the iD agents work 9am - 8pm weekdays (and 8am - 6pm at weekends).
Out-of-hours messages on facebook, or Twitter, are picked-up when the social media team next start work.
Good luckÂ
Â
Thankyou I will give that ago thru fb as I'm have trouble even trying to chat to someone liveÂ
Been intouch with someone thru facebook which was better spoke to someone and are sending me a replacement sim today thanks for ur helpÂ
Userlevel 8
+9
I hope a new SIM card fixes your issue
IMO live chat often falls short.
Userlevel 1
I hope a new SIM card fixes your issueÂ
IMO live chat often falls short.
Yes definitely the Facebook support was very helpful. I was wondering if u did have another problem would I beable to go to my nearest currys. And would they beable to give support as does I'd moblie go thru them.Â
Userlevel 8
+9
Although iD Mobile is owned by Currys, the two are managed as separate brands.
I’m not sure Currys retail staff would be interested in helping someone from iD Mobile with technical support but, you never know.
Good luckÂ
Userlevel 1
Although iD Mobile is owned by Currys, the two are managed as separate brands.
I’m not sure Currys retail staff would be interested in helping someone from iD Mobile with technical support but, you never know.
Good luckÂ
Well I will if this sim Don't work I haven't been able to use my phone since I received it over a week ago, and I'm obviously paying for my contract.Â
Userlevel 8
+9
You can also pick-up a replacement iD SIM in-store at Currys - they cost £5 in-store.
If you got a replacement SIM in-store, and it didn’t work I’d say the store is responsible for fixing things.Â
Maybe you should ask iD for credit for the time your SIM hasn’t been working.
Good luck
Â
Userlevel 7
+7
I can see that we have resolved your query via PM.
We hope that everything is resolved for you now but please let us know if you require further assistance.
Â
Kash
Userlevel 1
Yes problem has been resolved thanks
Userlevel 7
+10
Glad to hear that
Thanks for confirming.
Mohammed
Userlevel 1
I can see that we have resolved your query via PM.
We hope that everything is resolved for you now but please let us know if you require further assistance.
Â
Kash
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