sim activated before arrival

I was told a new sim was being prepared even though I didn’t ask for it. Now I don’t have any service on phone. 

2 replies

Userlevel 5
Badge +1

The quickest way to find out what is going on and hopefully get your old SIM reconnected is to speak to a live agent, you can do that on the link below:


Click the “Launch live chat” button and once connected to the ID Mobile’s chatbot type “Agent” and select the “ID customer service” option from the list displayed.

Userlevel 6
Badge +8

Hi @Carole Wilyeo,


Sounds as though the new SIM that’s on its way has been activated before arrival. When did you order the new SIM and when is it due?


Also, have you changed your plan/tariff recently?