I was told a new sim was being prepared even though I didn’t ask for it. Now I don’t have any service on phone.
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The quickest way to find out what is going on and hopefully get your old SIM reconnected is to speak to a live agent, you can do that on the link below:
https://www.idmobile.co.uk/live-chat
Click the “Launch live chat” button and once connected to the ID Mobile’s chatbot type “Agent” and select the “ID customer service” option from the list displayed.
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