Question

SIM card

  • 4 September 2023
  • 2 replies
  • 34 views
David Booth
Rank

I recently moved to a SIM free account and was told that I can keep my old SIM card but all i get is emergency calls only do i have to put the new SIM card in

 

2 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve just received a replacement iD SIM card @David Booth, you’ll need to activate the replacement SIM before you can use it. 

You can activate a replacement SIM from your iD account online or iD app.

Tom
Rank
Userlevel 8
Badge +4

Hi @David Booth 

 

Could you let us know exactly what’s happened here?

 

We wouldn’t have SIM free accounts, if you purchase a device from us SIM free, it’d just be that, no accounts, a device purchased in full.

 

Have you upgraded from a device plan to a SIM only? If so you may be sent a new SIM card in the mail via Royal Mail within 3-5 working days, or need a replacement SIM card as @andewhite suggests above.

 

Tom

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