Hi. My new iD Mobile SIM is not being recognized by my phone. I have tried multiple other ones and they are all fine. I don’t believe that I need to activate it, right? Any tips?
Best answer by andewhite
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Userlevel 8
+9
New iD connections get an activated ready to go iD SIM card
Sounds like you might have received a faulty SIM card, or perhaps iD have blocked / disabled your network account.
Your nearest Currys would be the fastest way to get a replacement iD SIM, which would need to be activated online.
Otherwise, contact iD support using one of the following channels:
- Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
- Sending a private message by using Facebook Messenger.
- Sending a DM on X (formerly Twitter).
The agents work until 8pm on weekdays (6pm at weekends).
Userlevel 1
New SIM card being sent. Thanks.
Userlevel 7
+7
Hi
Welcome to the Community!
If you have any issues, please let us know here and we would be happy to help.
Kash
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