Question

SIM & imessage

  • 12 December 2023
  • 1 reply
  • 17 views
Hannahhutchinson01
Rank

I have recently swapped over to ID mobile. 
my number has been fine with iMessage and FaceTime, however, today it has completely stopped and says it needs activating. I have

followed the steps I have been told but have been unsuccessful. 

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Hannahhutchinson01,

Welcome to the Community!

Please can you try the following.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Please let us know how you get on.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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