I’ve just returned from overseas and reinserted my bid mobile sim. It is no longer working and I am getting the error message sim not available. I have turned my phone on/off a number of times and put it into flight mode.
please can someone advise a fix for this or whether I need a replacement sim
thanks
+9
How long were you overseas
If you had a PAYG SIM from iD it might have been disconnected depending on how long you were overseas.
I was only overseas for two weeks and I can still access my account. Everything looks ok except I can’t access the Id network!
+9
Have you tried a NETWORK RESET on your mobile phone
I’ve just tried that but no change. I’m still unable to access the Id mobile network
+9
If your SIM doesn’t work in another phone, then you’ll probably need a replacement SIM card.
You can request one using the iD live chat, or pick one up at any Currys store.
Good luck
+10
Hey
It’s possible the SIM card was damaged during that time.
If you pop into your local Currys, you can get a free replacement SIM and activate this via https://www.idmobile.co.uk/help-and-advice/your-sim-card
If you want us to send one out, let us know and I’ll PM you.
Mohammed
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