We have a brand new phone and sim, however the message ‘no sim inserted’ comes up. It says that a new sim should automatically work but it does not. I believe the sim is faulty and a replacement needed.
we have also tried the sim in another compatible phone and it doesn’t work in that phone either.
Best answer by Rory
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+9
It does sound like you need a replacement SIM card.
The “How do I get a replacement SIM card?” community article explains the process for doing this.
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