Question

sim not working

  • 24 January 2024
  • 1 reply
  • 6 views
Harabagiuf
Rank

Hi. My sim is not working although it says on the app that is active. It's a new account and number...

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Harabagiuf 

 

Sorry to hear this, what device are you using the SIM card in?

 

Have you tried resetting network settings with the SIM card inside the device?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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