Hi. My sim is not working although it says on the app that is active. It's a new account and number...
Hi
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Sorry to hear this, what device are you using the SIM card in?
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Have you tried resetting network settings with the SIM card inside the device?
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For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
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For Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
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Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
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Tom
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