Question

sim problem

  • 2 December 2023
  • 1 reply
  • 5 views

Having switched to id from giffgaf. My old number was ported successfully however texting is showing new number still on caller ID.  How can this happen on single sim ?


1 reply

Userlevel 3
Badge +1

Hi @Andrew Hallsworth are you using an iPhone by any chance? If so, please can you try the following?

1) Turn off iMessage (Settings > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back to On (Settings > Messages)

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

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