Recently signed up with ID and ported across my previous number. Bizarrely, some of my contacts are receiving calls and messages from my that show up as from the original, temporary ID number. Have tried three times via Live Chat to resolve. Have checked that my ported number is showing as attached to the SIM and rebooted. It is only happening (so far) with a handful of contacts but is causing real probems as these people have replied to the temporary (now defunct) number, and of course I haven’t received the replies - this has caused major problems in some cases.
I am now being told that a new SIM card will be sent out but I remain unconvinced that this will resolve the issue - as I said, my ported number is showing as the number attached to the SIM and most contacts are working fine with this number. Anyone else had these issues, and more importantly, do you know how to resolve?
Many thanks
Best answer by andewhite
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