Hi I’m not receiving calls or sms from my bank which is resulting in me not being able to gain access to my online banking
sms or otp from bank
Userlevel 8
+9
Hey
If this isn’t the case, you might’ve a problem with your iD account, or your iD SIM card could be damaged or faulty.
However, forum members can’t look at your iD account, nor provide a replacement SIM card.
Hi yes I’ve just switched from 3 mobile, really need to gain access to my banking app? Not sure what to do
Userlevel 8
+9
Hi yes I’ve just switched from 3 mobile, really need to gain access to my banking app? Not sure what to do
Okay
I suspect the SMS network routing for your number changed after switching to iD (from Three), and SMS gateways used by banking systems sometimes take a while to recognise the changes.
🤞
It’s been like this for about a week now?🙁
Userlevel 8
+9
Okay
The iD community isn’t real time live chat, and iD support usually only read user posts in this forum once a day.
I’d recommend the online iD live chat service, or contacting iD using Facebook Messenger, or X (Twitter) DM, for assistance.
The agents work until 8pm on weekdays.
Userlevel 7
+4
Hi
Is your bank the only company you’re not received one time password (OTP) texts from or are you having issues with multiple OTPs?
Tom
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