Question

spam text?

Hi, not sure if the text I recieved just now is a spam text?

From: iD

Hi, we've resolved the situation with your account, and a credit will be applied to your account within the next 24 hours.

Just also noticed this email too:

Userlevel 8

I’d suggest removing your email address from your post @emmajohnson.

Fraudsters and scammers read user posts in this public forum, looking your email addresses, phone numbers, etcetera.

Did you enquire about your iD account recently?
Have you ever used the iD automated telephone service (7777) to manage your account?

If you haven’t, then perhaps this email isn’t genuine, but it looks like it came from iD Mobile.

I’d suggest asking iD about your account using Live Chat, Facebook Messenger, or by X (Twitter) DM. The agents work until 8pm on weekdays.

Userlevel 7

Hi @emmajohnson,

Welcome to the Community!

I have removed the email address screenshot from your post.

The emails and texts seem genuine and from us.

As @andewhite suggested, have you queried your account recently or been charged incorrectly?

Kash

Thanks for removing the email, I tried but couldn't. No I haven't but I did think the last few bills were too high...

Userlevel 8

I guess a refund should appear on your next iD bill, if the text message and email were genuine @emmajohnson.
🤞

Kk I'll keep an eye out

Userlevel 7

Hi @emmajohnson,

If you would like us to take a look into this, please let us know and we can PM you.

Kash

Why iD Mobile?

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