Question

Still awaiting my number to be transferred to IDMobile

  • 20 October 2023
  • 9 replies
  • 112 views
Jessica Brancato
Rank
Userlevel 1

Hi All,

just wanted to check if anyone has had the same/similar experience to mine. 
I have requested to port my number from my previous provider, obtained the PAC code and submitted the form.

 

IDMobile says they are still waiting some file exchange that needs to be submitted by the previous provider. I have contacted them and they said that my number has already been ported out and there’s nothing else left on their side to do.

 

Basically I am now stuck between IDmobile and the previous provider telling me different things and I am not sure what to do.

I just need my old number to be ported in ID Mobile and that’s it!!

Has any of you experience any issues when porting out/in your old number?

Thanks! 

9 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Jessica Brancato,

Welcome to the Community!

Unfortunately File Exchange delays can take some time.

Our Back Office Team will need to check this out with the previous provider to get the number port pushed through.

We can only advise to wait but we can chase the team for updates.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jessica Brancato
Rank
Userlevel 1

Thanks @Kash! I wonder how long they can take. Also I am able to use my existing mobile Number and can receive/make calls. So I am wondering what is left to do for the porting to happen seeing that my current number works fine. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jessica Brancato,

Are all services working fine with the correct number including making/receiving calls and texts?

If so it sounds like the number port may have completed.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jessica Brancato
Rank
Userlevel 1

Yes, I am able to make calls and receive them with the correct number. Although I am not able to register in the IDmobile app as the number is not recognised. So I called the customer service and they still say the port has not been completed.

Tom
Rank
Userlevel 7
Badge +4

Hi @Jessica Brancato 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jessica Brancato
Rank
Userlevel 1

Thanks @Tom. I have just replied with the info. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jessica Brancato,

We’ll get back to you via PM as quickly as possible.

Thanks for your patience.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jessica Brancato
Rank
Userlevel 1

All sorted, I received a SMS message with my port completed. Thanks all!

Tom
Rank
Userlevel 7
Badge +4

Hi @Jessica Brancato 

 

Glad to hear this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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